We offer free standard shipping on orders of $75 or more.
- All regular merchandise ships within 2–3 business days.
- UPS Next Day Air and 2nd Day Air will be shipped the same day as ordered if placed by 2pm. (not available for monogram items)
- Monogrammed items usually ship within 10–12 business days.
- Cutout monogram pieces ship within 6–8 weeks.
- Rush shipping for some monogrammed items within 2 days ($10 extra).
If you’d like to check the status of your order, please contact us by:
- E-mail: firstname.lastname@example.org
- Telephone (toll-free): 1.800.386.9117
- There are no returns accepted. Only exchanges.
- All exchange items must be accompanied by the price tag and the receipt.
- Exchanges will be accepted within 30 days of original purchase.
- No money will be returned to you. You can only exchange an item or receive store credit.
- Store credits do not expire.
- All sales are FINAL on monogrammed items.
- All sales are FINAL on discounted, sale, or clearance items.
- The original shipping and handling on an order are not refunded nor are these fees included in an exchange or store credit.
- All online orders must be exchanged by sending your package with the exchange form to our corporate office.
How to exchange an item
- E-mail email@example.com to request an exchange if you want to exchange a defective item. We will send a prepaid mailing label for you to use on your return package for defective merchandise only. For all regular exchanges, mailing labels will not be provided by HandPicked.
- Next, fill out the return form that is included in every package.
- Then send your item in a package with the return form filled out, and include the original receipt and a signed letter stating the reason for your exchange.
- Send the package to:
3300 Sunset Blvd., Suite 101
West Columbia, SC 29169